Plants take practice and we're here to help!
Our goal is to set you up for success on your plant parenthood journey. Here's our general return policy, but we encourage you to reach out with questions or concerns at any time.
All plants must be returned within 48 hours in original packaging and condition.
Non-plant items such as pots and decor must be returned in the same condition they were sold in with no alterations (exception: in-store drilling) within 30 days of purchase.
Proof of purchase is required.
We cannot refund the following items:
Sale items such as sale plants and damaged sale pots
Soil and other media
In the event that your purchase arrives damaged, please contact us within 10 days at [email protected] and let us know what went wrong. Note that some plants can react to shipping by temporarily showing signs of stress, and we may recommend that you wait for a few days to see if the plant bounces back before taking further steps.
During winter, you can add a heat pack to your shopping cart for a $2 charge. Plants that are shipped without heat packs in the winter will not be refunded if they suffer cold damage, so we highly recommend adding a heat pack at checkout.
Certain plants are designated "ships at your own risk." These are plants that often get stressed during shipping but usually bounce back later. If you see that language in the product description, note that we will package the plant carefully but we don't assume responsibility for the condition of the plant on arrival.